FAQ
SHIPPING & DELIVERY
When will my order arrive?
Orders typically ship within 1–3 business days and are delivered within 2–5 business days, depending on your location.
How is my order packed?
Your products are carefully packed in insulated boxes with dry ice or gel packs to maintain optimal temperature during transit.
Do I need to be home to receive my order?
No signature is required. However, it's recommended to retrieve your package within 6-8 house of delivery to ensure the products remain at a safe temperature.
THAWING & STORAGE
How should I thaw my meat?
For best results, thaw meat in its vacuum-sealed packaging in the refrigerator. Allow approximately: Steaks: 12–24 hours, Roasts: 24–48 hours.
Can I thaw meat using other methods?
If you need to thaw meat more quickly, you can use a cold water bath. Ensure the water remains cold and change it every 30 minutes. Do not use hot water or a microwave to thaw meat, as these methods can promote bacterial growth.
How should I store meat in the refrigerator?
Place thawing meat on a plate or dish to catch any drippings. Keep it on the bottom shelf to prevent cross-contamination with other foods.
How long can I store thawed meat in the refrigerator?
Once thawed, meat should be cooked within 7 days.
Can I refreeze meat?
It's generally safe to refreeze meat that has been thawed in the refrigerator and has not reached temperatures above 40°F for more than 2 hours. However, refreezing may affect the quality of the meat.
COOKING TIPS
How should I cook my meat?
Cooking methods vary depending on the cut of meat. For steaks, grilling or pan-searing is recommended. Roasts can be cooked in the oven at low temperatures to ensure tenderness. Always use a meat thermometer to check for desired doneness.
Should I bring meat to room temperature before cooking?
Allowing meat to sit at room temperature for 30–60 minutes before cooking can help it cook more evenly.
What internal temperatures should I aim for?
Use a meat thermometer to ensure safety and desired doneness:
Beef (steaks and roasts):
Rate: 110°F (Red Center, Very Cool)
Medium rare: 120°F (warm red center)
Medium: 130°F (warm pink center)
Medium well: 140°F (mostly brown with a hint of pink)
Well done: 160°F+ (fully brown, no pink)
Ground beef: 160°F
STORAGE & SHELF LIFE
How long can I store meat in the freezer?
Properly stored, meat can be kept in the freezer for up to 6 months. Use the FIFO (First In, First Out) method to rotate your stock and ensure older items are used first.
How should I store meat in the freezer?
Keep meat in its original vacuum-sealed packaging. If repackaging, use freezer-safe bags or wrap to prevent freezer burn.
Can I store cooked meat?
Cooked meat can be stored in the refrigerator for 3–4 days. For longer storage, freeze cooked meat in airtight containers for up to 3 months.
DOWNLOADABLE GUIDES & SAFE HANDLING INFO